smokies4u web store FAQ section

Does Smokies4u store information on who bought cigarettes online on files, including payment details?

Will I get my money back or have the goods replaced if the parcel is lost, stolen or damaged?

Does Smokies4u store information on who bought cigarettes online on files, including payment details?

NO - We do not handle the payment process. Google does this and therefore your details are stored safely and directly with them. We do not keep any information on file, other than order information for future re-orders. Also when you order through Moneybookers the transaction is held at their state of the art encrypted software ensuring maximum security. Under no circumstances we have any involvement with the payment Data.

Will I get my money back or have the goods replaced if the parcel is lost, stolen or damaged?

YES - You will get a refund for the order in case if the parcel is returned to us minus shipping fees. In the highly unlikely event customs seize the order and ask the tax to be paid then you can opt with them to return the order and a full refund will be issued.

Because it would be subject to duty since the width and value would not fall within the prescribed international parameters.

The average delivery time to the UK is 1 - 2 weeks and to other countries the average delivery time is 3 - 5 weeks.

The price for delivery is 5 pounds for one parcel. The one parcel contains 1 carton of traditional or slim cigarettes.

After you've placed your order at [email protected] and your payment has cleared through Moneybookers or Google Checkout you will be automatically notified by E-mail when we approve and ship your order.

No. You can order only 1 carton if required. However because of delivery times we would recommend ordering a months supply for each order.

You can pay by Credit and Debit card through Google checkout or Moneybookers. Both Payment sites extremely reliable and Globally recognized brand names.